Frequently Asked Questions

Will LED strip lights ruin paint?

Here's the scoop: the primary concern for your walls lies in the adhesive you choose and the quality of the paint, rather than the lights themselves. Certain types of sticky tape, if removed forcefully, could peel off paint or leave a sticky residue.

What are the cons of LED strip lights?

Diminish in Brightness: Despite being designed to endure more than ten thousand operational hours, frequent use can lead to the bulb burning out prematurely.

Higher Initial Cost:

Minor Variations in Light Intensity.

Do LED strips waste a lot of electricity?

The potential for savings is substantial - LEDs consume up to 85% less electricity compared to traditional incandescent lighting, and approximately 18% less electricity than CFLs (Compact Fluorescent Lamps).

Can LED strip lights get wet?

Where Waterproof LED Lights Can Be Used: InStyle's IP65 (splash-proof) LED strip lights are suitable for installation in any indoor area. IP67-rated waterproof LED strip lights are completely waterproof, allowing them to be used in any location - even outdoors - as long as they are not permanently submerged.

How to cancel my order?
  • Please log in to your website account. (If you don't have one, please register an account.)
  • Navigate to the "My Account" page to select the order
  • Then, click on "Cancel Order," choose the reason, and confirm.
  • *Please note that order cancellation is only applicable to unfulfilled orders.
Why don’t my strip lights connect to WiFi?
  • Our Wi-Fi strip lights are compatible with 2.4G internet exclusively. If you have a dual-band router, please ensure separate SSIDs for 2.4G and 5G Wi-Fi networks.
  • Ensure a strong Wi-Fi signal by positioning the LED light strip closer to the router or restarting the router if needed.
  • Enter the correct Wi-Fi password without any spaces in the last character, and ensure there are no special settings (e.g., MAC address filtering) enabled on your router.

If troubleshooting is required:

  • Perform a reset on the strip light: while powering on the strip light, press the middle button on the control box four times while holding the power button.
  • Test the strip light's functionality by enabling your phone's hotspot and connecting the strip light to it for testing.

Should I create my account before placing an order on your website?

You can order on our website without creating an account.

What can I do after creating an account at your store?

Once your account is created, you have the option to modify or cancel your order prior to dispatch. Additionally, you can download the invoice and request a refund.

How do I use the discount code?

Copy the coupon and apply it at checkout.

Can I redeem multiple discount codes?

You can only redeem one discount at a time.

Why can't I recieve my new customer discount?

We offer a new customer discount to all first-time subscribers at our store. Upon subscribing, please verify your email inbox and confirm the subscription. Following confirmation, the system will automatically send you the new customer discount.

Why am I not able to use the referral code I have?

Customers utilizing a referral code must adhere to the following criteria:

  • Be a new customer
  • Make a minimum purchase of $10
  • Employ a referral code that remains valid
  • Utilize a referral code that has not been redeemed previously
I forgot to use my discount code during the purchase. Can I refund the difference?

As long as the discount code was valid at the time of your purchase, you can have the difference refunded.

How to start a return?
  • Please log in to your website account. (Please register an account if you haven't already done so.)
  • Navigate to the "My Account" page and select the order you wish to return.
  • Click on "Return Order."
  • Then, click on "+create" to initiate a return request. Please specify the product, quantity, and reason for the return before submitting.
  • Send the product to the address provided and upload the tracking number. If the return is due to product quality issues, we will review it and provide a resolution within 1 working day.
How to update the shipping address?
  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account” page.
  • Please click “Update Shipping Address”.
  • Please enter your email address and get the verification code and then you will be able to update the shipping address.
  • *Please kindly note that address modification only for unfulfilled orders.
How do I install the strip lights using the adhesive?
  • Make sure to carefully peel off the protective paper layer from the strip lights.
  • Utilize a dust-free cloth to cleanse the installation surface, removing any dust and oil residue.
  • Affix the strip lights onto a dry, clean surface.
  • Avoid touching the adhesive with your fingers. Apply pressure to the strip for 10-30 seconds after sticking it.
  • The recommended operating temperature range for the strip lights is -20°C to 40°C (-68°F to 104°F).
  • If the installation temperature is below 10°C, use a hairdryer to warm the adhesive before attaching the strip lights.
Why are my lights unresponsive to my remote?
  • Do not put the bulb at a shielded container, or its sensor maybe affected.
  • Please pull out the insulation sheet from the remote.
  • Please note that the remote should be faced with the bulb at the same room.
  • Please check if the remote battery is well installed.
  • Need more help, please feel free to contact us via support@deerdance.com.
What are the benefits of using TV backlighting for your viewing experience?

Using TV backlighting like the Deerdance HDMI TV Backlight can significantly enhance your viewing experience by reducing eye strain, improving perceived contrast, and creating a more immersive environment. The backlight adds a subtle glow around your TV, which helps your eyes adjust to the different levels of brightness on the screen.

How does TV backlighting reduce eye strain during long viewing sessions?

The Deerdance HDMI TV Backlight reduces eye strain by providing a consistent light source around the TV. This minimizes the stark contrast between the bright TV screen and the dark surroundings, allowing your eyes to relax and reducing the fatigue often associated with prolonged viewing.

What are the best TV backlighting options available in the US market?

One of the best options in the US market is the Deerdance HDMI TV Backlight. It offers superior quality with features like HDMI synchronization, customizable lighting effects, and compatibility with various TV sizes. Its ease of installation and smart control options make it a top choice for enhancing your TV setup.

How do you install TV backlighting on different TV models?

The Deerdance HDMI TV Backlight is designed for easy installation on a wide range of TV models. Simply attach the LED strips to the back of your TV using the adhesive backing, connect the HDMI sync box to your TV and media devices, and plug in the power supply. Detailed instructions are provided to ensure a hassle-free setup.

Can TV backlighting enhance the color accuracy and contrast of your TV screen?

Yes, the Deerdance HDMI TV Backlight enhances color accuracy and contrast by adding ambient light that complements the on-screen content. This reduces the halo effect around bright objects and makes colors appear more vibrant and true to life, creating a more engaging viewing experience.

Are there smart TV backlighting systems that sync with on-screen content?

The Deerdance HDMI TV Backlight is a smart system that syncs with on-screen content via its HDMI connection. This means the backlighting dynamically changes to match the colors and intensity of what you’re watching, offering a more immersive and synchronized visual experience.

What are the energy efficiency benefits of using LED TV backlighting?

The Deerdance HDMI TV Backlight uses energy-efficient LED technology, which consumes less power compared to traditional lighting. This not only reduces your electricity bill but also extends the lifespan of the LEDs, providing long-term savings and sustainability benefits.

How do you control TV backlighting using a smartphone or smart home devices?

The Deerdance HDMI TV Backlight can be controlled using a smartphone app, allowing you to customize the lighting effects, brightness, and color settings easily. It’s also compatible with smart home devices, enabling voice control through assistants like Alexa and Google Home for added convenience.

What are the key features to look for when choosing TV backlighting?

When choosing TV backlighting, key features to look for include HDMI synchronization, customizable lighting effects, ease of installation, compatibility with different TV sizes, and smart control options. The Deerdance HDMI TV Backlight encompasses all these features, making it an excellent choice for enhancing your TV viewing experience.

How does TV backlighting affect the overall ambiance of your living room?

The Deerdance HDMI TV Backlight significantly enhances the ambiance of your living room by adding a stylish and modern lighting effect behind your TV. This creates a cozy and visually appealing atmosphere, perfect for movie nights, gaming sessions, or simply relaxing with your favorite shows. The customizable lighting options allow you to set the mood to match any occasion. By using an LED light for TV backlight, you ensure energy efficiency and long-lasting performance.